Shipping & customer service

REGULAR ORDER

Delivery time 

Once your order is shipped the delivery within Europe is 3-8 days. Delivery for the rest of the world is 5-10 days. 

What is the shipping cost ? 

We ship worldwide!

Shipping is free within the European Union. 

For all our friends elsewhere around the globe the shipping rate is 15€.

Please note that according to your destination local taxes and customs may apply. 

What if I didn’t receive my order ? 

When the delivery date approaches please check regularly the delivery information with the tracking number provided.

If the carrier attempts to deliver your parcel while you are absent they will leave a delivery notice informing you of its next delivery passage or pick up point.

If the parcel is notified as “delivered” but you do not have it, please check with your building superintendent/caretaker or with your neighbors. They might have retrieved the parcel during your absence. 

If the parcel is signaled as “returned to expeditor” please contact us at hello@maisonmitla.com

Can I exchange/return my order ? 

Returns and exchanges are of course accepted within a 30 day limit after receiving your order.

Items must be unworn, undamaged and in their original packaging. 

With this preorder we will make sure to produce a little bit of extra stock to allow exchanges when needed. Nonetheless, we cannot guarantee 100% that we’ll be able to exchange your item if ever the size/color is not available. When producing on preorder stocks are limited. If this is the case, you will of course get a refund.

In case of a refund the amount will be returned to your bank account within 14 days after we receive the item.

Please note shipping expenses for returns & exchanges are at the client’s charge. 

Please ship your item to the following address:

Maison Mitla SARL

Madame CLAVERIE Gabriela

231 Rue Saint Honoré

75001 Paris

FRANCE

+33675736529